The Cloud platform is designed to help you manage change in a secure, reliable and scalable way. Its cloud-native architecture delivers the latest developments in cloud technologies, continuously deployed. This means you get immediate access to advancements in key areas of innovation as they happen.
Breakthroughs in Artificial intelligence (AI), digital channels, and workforce engagement management are transforming the contact center industry. Whatever tomorrow might bring, the Cloud platform will be ready — constantly evolving to help you stay ahead.
We use simple, stateless and secure components called microservices to provide a powerful, reliable platform to manage change. Our Cloud comprises hundreds of these microservices. Each provides specialized functionality we group into major services.
Each rectangle in the image below represents a microservice running on any number of servers and communicating with other microservices in Our Cloud.