Hospitality Software Solutions
Listening & Comprehending
Building and maintaining a strong reputation with customers is crucial to the success of a hospitality company. Huge amounts of customer information are being captured via transactional data, surveys, support centers, online review forums, and social media.
Deriving insights from this data and acting upon them can boost customer satisfaction and grow revenue. Yet many businesses are still barely using the available data and text, and often they are not even sure how they can benefit from implementing analytics.
Are you equipped with the right set of advanced analytic tools to derive actionable insights from your data and improve your operations?
- Customer survey analysis
- Employee survey analysis
- Competitive intelligence
- Social media analysis
- Associate performance
- Employee call center analysis
- Emerging issue detection
- Customer call center analysis
