Analytical Software Solutions for Operations
Extract knowledge, Optimize with confidence
The key to running an efficient business often lies in optimizing business processes and resource allocation. Achieving operational efficiency has become easier with the use of advanced analytics. These are just a few of the analytics-based tasks you can perform to optimize operations in your organization.
Ensure corporate compliance
Organizations in different domains need to be in strict compliance with government regulations, as well as with their internal corporate policies. Use advanced text analytics to automatically assess the risk of non-compliance of each considered document or email.
Generate Associate Performance scorecards
Monitor all communications of your associates with customers to automatically assess the performance of each associate against multiple metrics of excellence. Generate standardized scorecards, summarize the results in graphical reports for management, and receive automatic alerts if dips in service occur.
Detect and prevent fraud
All financial transactions leave a trace of data. Using this data, the analyst can determine normal behavior patterns and identify anomalies significantly deviating from the norm. The fraud detection solution based on advanced analytics can trace systematic anomalies and help you prevent abuse.
Learn from Help Desk data
Text analysis of IT Help Desk call transcripts facilitates early detection of systematic problems and emerging issues. It helps reveal key reasons for dips in the problem resolution time, expose possible problems with equipment suppliers, and pinpoint issues that require additional staff training.
Gain business intelligence
An interactive graphical presentation of the business analysis results delivers tremendous value. It provides decision makers with actionable insights and helps them quickly obtain answers to various business questions. The use of a BI tool facilitates prudent business decisions.
Analyze repair notes
Repair notes and support call center transcripts can provide unique information about product features that need attention. Determine patterns and trends for key drivers of the repair cost. Pinpoint root causes of the problems and the corresponding successful repair actions.