Call Center Analytics Solutions
Learn from dialogues
The analysis of call center transcripts and the associated structured attributes can facilitate timely discovery and resolution of key issues, thus improving the company’s offering and customer satisfaction. However, manual analysis of the textual data is very difficult, time-consuming, and prone to errors. Companies need efficient and reliable text mining tools and solutions that can help them streamline and automate the analysis of call center transcripts.
- Customer support transcripts
- Help Desk support for IT issues
- Associate performance analysis